Oniria Pets depends on Printful (printful.com) for the fulfilment of your orders. They are responsible for printing the designs onto the items you purchase. Replacement and Refunds for Products claimed as ‘damaged’ or ‘not received’ are subject to Printful investigation and discretion. It is the Customer’s responsibility to file any claims regarding a lost shipment if carrier tracking indicates that the Product was delivered. If this is not done, Printful will not make any refunds or resend the Product.
We will replace/return requests only
(a) if the Product is missing/broken (error caused by Printful), and
(b) if the customer files a complaint to Printful within 30 days from the day the Product was delivered. (or within 30 days after the estimated delivery date, if the Product is missing)
We can ship to most international addresses. The price varies according to the destination and the type of product which will be calculated at the last step in placing your order. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
We strive to deliver your product as fast as possible. We take 2-7 business days to create apparel products (t-shirts, etc.) and 2-5 business days for non-apparel products (posters, etc.). Shipping times are added on top of that. Almost all orders are shipped within 5 business days and more than half of our orders are shipped within 3 business days or less.